Privacy Policy

1. Overview

Archthropica ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Purchase our software products
• Contact us for support
• Submit feedback through our software

Data Type	Purpose	Source
Name	License delivery, customer support	Purchase process
Email address	License delivery, support communication	Purchase process, support requests
Company name	License management, support context	Purchase process
Billing address	Payment processing, tax compliance	Payment processor (Stripe)
Feedback content	Product improvement	Software feedback feature

2.2 Information We Do NOT Collect

We want to be clear about what we don't collect:

• We do not use cookies or tracking technologies on our website
• We do not collect usage analytics from our software
• We do not store payment information (handled by Stripe)
• We do not track your browsing behavior

3. How We Use Your Information

We use your personal information for the following purposes:

• License Delivery: To send you license keys and product access
• Customer Support: To respond to your inquiries and provide assistance
• Product Improvement: To analyze feedback and improve our software
• Communication: To send important updates about your licenses or our services
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share your information with the following trusted service providers:

• Stripe: For secure payment processing (they handle all payment data according to their privacy policy)
• Email Service Provider: For delivering license keys and support communications

4.2 We Do Not Sell Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

4.3 Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or safety.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using SSL/TLS encryption
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Purchase Information: Retained for the duration of your license period plus 7 years for tax and legal compliance
• Support Communications: Retained for 3 years to provide ongoing support
• Feedback Data: Retained indefinitely in anonymized form for product improvement

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request information about what personal data we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your personal information in a structured format

To exercise these rights, contact us at legal@archthropica.com.

8. Email Communications

8.1 Transactional Emails

We send transactional emails that are necessary for our service:

• License key delivery
• Purchase confirmations
• Support responses
• Important service updates

These emails cannot be opted out of as they are essential to our service.

8.2 Marketing Communications

We may offer optional marketing communications. You will be able to opt in during purchase or through your account settings, and you can unsubscribe at any time.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Geographic Scope

Our services are currently offered only to customers in the United States. If you are located outside the U.S., please do not provide us with personal information.

11. Software Privacy

11.1 License Activation

Our software requires license key entry for activation. This process does not transmit personal information beyond the license key validation.

11.2 Feedback Feature

Our software includes a feedback submission feature that transmits your feedback content to us. This feature does not collect usage data or personal information beyond what you choose to include in your feedback.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

13. Contact Information

Last updated: September 2025